Category Archives: Technical Support

App Stalls During Purchase

Follow these instructions if the app stalls after purchase:

  1. Go to Settings and turn Airplane Mode ON.  This will reset your internet connection.
  2. Power off your device by holding down the power button on the top-right corner.  Wait 30 seconds and then power on your device again.
  3. Go to Settings and turn Airplane Mode OFF.  Wait for your Internet connection to establish (Searching… will change to bars).
  4. Make sure you have a good internet connection either WI-FI or cell tower.  If possible, use a  WI-FI connection for this procedure.
  5. Open the Trout Stream GPS App and go to the Trout Streams tab in the bottom left corner.
  6. Scroll to the state where you river is located and click the blue button to view available maps.
  7. If your map purchase was successful, the river will be highlighted green and the button will say INSTALLED.
  8. Tap the river name.  This will display some waypoints on the river.  Zoom out to view the entire river.
If this does not work, you can delete the app from your device, Power it OFF and then back ON.  Then, reinstall the app and purchase the map again.  You will not be charged twice for a map.

Technical Support 27 Feb 2011

Technical Question
Curtis F.

I purchased the watauga river map!! I don’t know where the map is on the app or how to view it!! Please help!

Your map should display immediately after you purchase it.  If it dose not, here’s how to view it:

  1. Go to the main map screen and tap the “Trout Streams” tab in the bottom left corner. This will display a list of states.
  2. Scroll to the state where the map is located and tap the arrow to the right of the state name. This will display a list of maps in the state.
  3. Scroll to the map you purchased. If your purchase was successful, the map will be highlighted green* and the button will say “INSTALLED”.  Tap the name of the map to view it. You will be taken to the main map screen and see a bunch of green pins marking the location of fly fishing related waypoints.

*If the map is not highlighted green, the map was not purchased. Click the “BUY” button to purchase the map.  Note that the App Store will not let you purchase a map twice.  If you purchased a map previously, the App Store will display a message letting you know and asking if you want to download it again for free.

Hope this helps! Please let us know if you need any further assistance.  Suggestions on how we can improve are always appreciated.

David C.